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READ Scale & related Presentations & Publications


 

Some READ Scale References for Review

Citations

The Google Scholar Profile shows citations of the initial study and related papers.

Resources that cite the Scale

Reference Guide, State Library of Oregon

Resources for SJSU Librarians, San José State University Library

Data Gathering and Evaluation, Reference & User Services Association (RUSA)

Lapidus, M., Bond, I., Wentz, E., King, S. B., & Mahnken, S. S. (2020). Measuring the quality of reference services provided by paraprofessionals at an academic library. The Journal of Academic Librarianship, 46(5), 102198.

Warner, A., & Hurley, D. A. (2021). Does the READ scale work for chat? A review of the literature. Evidence Based Library and Information Practice, 16(3), 122-139.

Bowron, C. R., & Weber, J. E. (2017). Implementing the READ scale at the Austin Peay State university library. The Journal of Academic Librarianship, 43(6), 518-525.

Belanger, J. et al. (2016). University of Washington Libraries chat reference transcript assessment.

Cheshire, K., & Porter-Fyke, E., (2015). Implementing the READ (Reference Effort Assessment Data) as an Additional Measure of Reference Interactions. Trends in Analyzing Reference Data portion of the NCLA-RASS Conference Series: Trends in Reference 2015.

Vassady, L., Archer, A., & Ackermann, E. (2015). READ-ing our way to success: Using the READ Scale to successfully train reference student assistants in the referral model. Journal of Library Administration, 55(7), 535-548.

Meredith, W. (2013). Web-scale search and virtual reference service: How Summon is impacting reference question complexity and reference service delivery. Internet Reference Services Quarterly, 18(1), 1-13.

Coppernoll-Blach, P., & Turnbow, D., (2011). Assessing Reference Services Using the READ Scale (Reference Effort Assessment Data). NCNMLG/MLGSCA Joint Meeting, February 25, 2011

Coppernoll-Blach, P., & Turnbow, D. (2011). Assessing Reference Services Using the READ Scale (Reference Effort Assessment Data).

Bundza, M. (2009). Using the READ (Reference Effort Assessment Data) Scale© to Assess Reference Work.

Cabaniss, J. (2015). An assessment of the University of Washington's chat reference services. Public Library Quarterly, 34(1), 85-96.

Select Presentations

FEDLINK Spring Exposition 2022, May 11, 2022 "The READ Scale" Invited Panelist.

International Federation of Libraries and Institutions (IFLA) World Library Information Conference 2021, August 18, 2021 “Can we create surveys that capture hidden value?” Panelist.

Special Libraries Association, "Do Your Future Self a Favor With the Read Scale: Small Actions Now Have Big Impacts Later" and "Reference Rodeo and The Data Collection Connection" Invited Speaker /Panelist , October, 14 - 17, 2020.

Satellite Meeting, International Federation of Libraries and Institutions (IFLA) World Library Information Conference 2019, August 22, 2019 "Using the READ Scale at Your Library", Workshop. Greece. Invited Presenter.

American Library Association Conference, June 21-26, 2018 "Effort, Education, Knowledge, Skill and Teaching Recognized: The READ (Reference Effort Assessment Data) Scale at work in Academic, Public & Special Libraries." Panel Presentation with G. Lynn Berard, Jaqueline Cantwell, Morgan Miller and Lynne Rudasill.

Qualitative and Quantitative Methods in Libraries International Conference, May 22-25, 2018, Chania, Crete “Implementing the READ Scale (Reference Effort Assessment Data) Tool At Your Institution: Introduction, Implementation and Outcomes.” Workshop with G. Lynn Berard and Grant Gerlich.

QQML III, May 26-28, 2011, Athens, Greece. “Reference Effort Assessment Data Scale (READ Scale) as complementary statistic tool to manage reference services: comparative analysis”, Presentation with Snejanka Perkova, University of Puerto Rico.

Research Center Information Managers Records and Archives Committee and Directors’ Spring Meeting May 4 - 5, 2011, Johns Hopkins University, Applied Physics Laboratory Laurel, Maryland. “Using the READ Scale for Archival Activities” and The READ Scale and (Hopefully) Beyond – Qualitative Data for Library Assessment”. Invited Speaker.

Electronic Resources & Libraries Conference (ER&L), February 28 – March 2, 2011, Austin, Texas. “Using the READ Scale to Track the Effort of Resolving Electronic Resource Access Issues”, Presentation, with Margaret Heller.

Invited Guest Speaker, University of Illinois, Urbana-Champaign “The READ Scale (and Hopefully) Beyond: Adding Qualitative Assessment to Enhance Library Statistical Practice” February 22, 2011.

International Conference on Education, Research and Innovation, November 16-18, 2009. "The READ Scale (Reference Effort Assessment Data)©: A Report on the United States National Study with Current Examples from the Field" Paper Presentation, with G. Lynn Berard.

LIBRAS, Inc. October 15, 2009. "The READ Scale", Invited speaker for Director's Group. Dominican University, River Forest, Illinois.

Pennsylvania Library Network (PALINET-LYRISIS) Future of Reference Conference, April 6-7, 2009 Harrisburg Pennsylvania. Invited speaker with G. Lynn Berard on the READ Scale (Reference Effort Assessment Data).

Association of College & Research Libraries (ACRL) 14th National Conference, March 15-19, 2009 Seattle Washington. Panel Presentation "Using the READ Scale (Reference Effort Assessment Data): Qualitative Statistics for Meaningful Reference Assessment" Moderator and Panelist, with G. Lynn Berard. Other panelists: Gretchen Revie, Kevin McDonough, Elaine Westbrooks.

Association of Research Libraries Assessment Conference, August 4-6, 2008 Seattle Washington. Panel Presentation "Using the READ Scale (Reference Effort Assessment Data): Qualitative Statistics for Meaningful Reference Assessment" Moderator and Panelist, with G. Lynn Berard. Other panelists: Jean McLaughlin, Gretchen Revie, Sue Liebold.

American Library Association, June 29, 2008 Anaheim, California. Paper Presentation "The READ Scale (Reference Effort Assessment Data) Project: Qualitative Statistics for Meaningful Reference Assessment A Report on the National Study" Presenter with G. Lynn Berard.

SLA Eastern Canada Chapter and the Librarians' Forum, at Concordia University, September 19, 2007 Montreal, Canada. Presenter, "The READ Scale" with G. Lynn Berard.

Georgia Library Association, Council of Media Organizations Conference, September 20-22, 2006, Paper Presentation, "Introducing the READ Scale" with G. Lynn Berard.

Association of Research Libraries, Library Assessment Conference, September 26-27, 2006, Poster Session, "Introducing the READ Scale" with G. Lynn Berard.

American Library Association, June 26, 2005. Lead Presenter, Poster Session, "Qualitative Measures for Academic Libraries: Statistics for the 21st Century Reference Librarian, Part II".

American Libraries Association/Canadian Library Association Joint Conference, June 21, 2003 Toronto, Ontario Canada. Lead Presenter, Poster Session, "Qualitative Measures for Academic Libraries: Statistics for the 21st Century Reference Librarian".

Publications

Gerlich, Bella Karr and Berard, G. Lynn, "Testing the Viability of the READ Scale: Qualitative Statistics for Academic Reference Services" The 2007 National Study College & Research Libraries. (Accepted for publication, anticipated January 2010, pre-print copy available online.)

Gerlich, Bella Karr and Berard, G. Lynn, "The READ Scale (Reference Effort Assessment Data)©: A Report on the United States National Study with Current Examples from the Field" Conference Proceedings, International Conference on Education, Research and Innovation, 2009. (forthcoming, 2010)

Gerlich, Bella Karr, "Work in Motion / Assessment at Rest: An Attitudinal Study of Academic Reference Librarians A Case Study At Mid-Size University (MSU A)" Advances in Library Administration and Organization (forthcoming fall 2009).

Gerlich, Bella Karr and Whatley, Edward, "Using the READ Scale© for Staffing Strategies: The Georgia College & State University Experience" Library Leadership and Management, v.23, no1, Winter 2009, p 26-30.

Gerlich, Bella Karr, Berard, G. Lynn, McLaughlin, Jean, Revie, Gretchen and Liebold, Sue, "Using the READ Scale (Reference Effort Assessment Data): Qualitative Statistics for Meaningful Reference Assessment" (2008) Conference Proceedings, Association of Research Libraries Assessment Conference.

Gerlich, Bella Karr and Berard, G. Lynn, White Paper "Introducing the READ Scale: Qualitative Statistics for Academic Reference Services" Georgia Library Quarterly v. 43, no4 (March 2007), p.7-14.